These last few weeks have kept me on the road or rather on the train. Numerous service requests we have been handling lately are focused on updating various networking systems. Due to the nature of these networking changes disrupting work flow, inevitably much of our work has to be done on site when the least amount of people will be using the network. This often means we work at night.
With timing such as that, I am no stranger to the late night grind as work continues into the wee hours of the morning. Maybe it’s just the sleep deprivation at this point but I have really come to have a deep appreciation for Japanese hospitality both in private and corporate settings. Perhaps I am treated a certain way given that I am a foreigner with non-native speaking ability but nonetheless I really do appreciate even the smallest of gestures.
On numerous occasions I have been graciously presented with (nonalcoholic) drinks — mostly water and tea. One event of unprovoked kindness that still sticks with me is of a night that happened several moons ago. This networking job was scheduled to take quite some time but the reality of the matter was that this project site was going to take much longer than expected.
To my pleasant surprise one of the people at the site went out of their way to not only make sure that I had water and tea on hand when I arrived, but they also took the time to put together a tray of freshly brewed coffee, complete with a little chocolate snack before they left the office for the night! To me, it’s not just the big things that matter but the little things as well so I took more than extra care that night. I hope they got my thank you note.