Price List

Service rate breakdown and method of payment

【Common Service Rates】
Base rates common to our services.

【Trouble repair rates】
Base rate + Diagnostic fee + Work rate = Service rate
If we are unbale to fix it, we will not charge Work rate.


【Setup rates】
Base rate + Work rate = Service rate
※If troubleshooting is required, additional diagnosis charge may apply.

【Data copy / migration】
Base rate + Work rate = Service rate
※If troubleshooting is required, additional diagnosis charge may apply.

【Payment】
We’d ask customers to pay in cash or a credit card.
※Please inquire for the work that is not shown on the service charge list below.

Common Service Rates

Common to service Rate (tax excluded) Notes
Base rate (onsite service) ¥5,000 When our engineer visits your site, the charge applies.
Base rate (carry in or delivery) ¥2,000 Applied when our engineer services at our office.
Additional transportation fee ¥1,000/10km An additional fee of 1,000yen for every 10km from the support beyond 30km.
Late night fee ¥15,000 When our engineer works from 22:00 to 09:00.
Additional fee for MAC PC ¥2,000 MAC computer fee.
Woman engineer nomination fee ¥2,000 When a woman customer requests for a woman engineer.*
Late cancellation fee ¥5,000 When a customer cancels the visit two hours before the appointment
Revisit fee ¥3,000 When our engineer visits twice or more because of the continued work.
Handling fee ¥2000~ When a customer asks Planetworks to order the part(s), 15% of the retail price (or minimum \2,000) handling fee will be added.

Please pay the price for the part(s) in cash.
※Rate excludes parts cost.

Trouble Repair Rates

Service information Rate (tax excluded) Notes
Diagnostic rate ¥3,000 Find out the cause of the problem and estimate the solution.
E-mail setup ¥3,000 Reset of e-mail account and solve the transmission and reception troubles.
Solving e-mail software trouble ¥5,000 Solve malfunctioned e-mail software, including reinstallation of the e-mail software.
Restoration of e-mail data ¥5,000 Restore damaged data for your e-mail system. If it takes more than 3 hours, the case will be treat as data restoration and different fee may apply.
Malfunction solution of variety of software ¥5,000 Solve malfunction of variety of software. Including reinstallation of software.
Damage restoration of variety of software data ¥5,000 Restore damaged data. If it takes more than 3hours, the case will be treated as “Data restoration ” and different fee may apply.
Printer setup change  ¥3,000 Solve malfunctioning printer and/or scanner by resetting a printer.
Printer connection error  ¥3,000 When connected printer has a trouble, the connection method will change (such as convert to the network connection from USB cable).
Driver problem fix  ¥5,000 Perform revision/reinstallation of a driver file.
Run Startup Repair on Windows ¥5,000 Perform Startup Repair on Windows
Restoration of start region ¥ 8,000 Perform restoration / rebuilding of start region to make your PC start.
Hardware trouble fix ¥ 5,000 Perform restoration / inside cleaning of memory and graphic card’s contact malfunction point.
Exchange of troubled power-supply unit ¥ 5,000 Exchange power-supply unit.
Exchange of troubled memory ¥ 3,000 Exchange memory.
Restoration of damaged system files ¥ 5,000 Perform restoration of damaged system files.
Solution for OS update troubles ¥5,000 Solve malfunction of Windows update.
Hard drive capacity ¥15,000 Change partition configuration to expand drive capacity.
Restore Windows ¥2,000 Restore Windows systems
Refreshing PC ¥7,000 Reinstall Windows while maintaining user data files and setup (User software installed after the purchase is excluded).
PC Recovery ¥10,000 Return your PC to the time of purchase. If user data restoration is necessary, additional fee may apply.
System restoration due to OS / HDD exchange ¥15,000 Performing system restoration to your brought in PC by transferring the user data to a new HDD and with necessary file recovery. Hard disk exchange expense is charged separately.
Network reconfiguration ¥5,000 Revise the network configuration for network device (router, ONU, etc.) and perform network connection. In the case of business use router such as YAMAHA, Cisco, etc., quoted separately.
Malfunction solution of PC setup ¥ 5,000 Perform revision / restoration setup information of PC and performs restoration of network connection.
Restoration of driver software ¥5,000 Perform restoration / reinstallation of driver file.
Exterminating malware / adware ¥10,000 Cleaning your PC to remove the malicious application such as virus.
Login password reset ¥3,000 Reset the password for your PC.
Login password for Microsoft account reset ¥ 3,000 Reset the password you lost from another PC .
Rebuilding user profile ¥ 5,000 Perform restoration / revision of system and rebuild user profile.
Exchange hard disk for a desktop PC ¥ 6,000 Exchange hard disk for your desktop PC
Exchange hard disk of a laptop PC (1) ¥ 6,000 Open back cover of your laptop PC and exchange hard disk.
Exchange hard disk of a laptop PC (2) ¥10,000 Take off keyboard of your laptop PC and exchange hard disk.
Exchange hard disk of a laptop PC (3) ¥ 12,000 Disassemble a housing of your laptop PC and exchange hard disk.
Exchange internal devices for desk top PC ¥5,000~7,000 Exchange internal devices for desk top PC
Exchange internal devices for notebook PC estimate For exchange internal devices for notebook PC, contact us for quote.
RAID configured HDD trouble estimate For the RAID HDD trouble, contact us for quote
Any server(s) in trouble estimate For any trouble with your server, contact us for quote.
Replace or repair mother board estimate The fee may vary per trouble. Contact us for quote.
Replace LCD monitor ¥ 3,000 Replace LCD monitor
Repair LCD monitor estimate For LCD repair, contact us for quote.
Replace graphics card ¥ 5,000 Replace graphics card
Replace cooling fan ¥ 5,000 Replace cooling fan
Extract CD / DVD ¥ 3,000 Extract CD/DVD which cannot open by normal operation.
Disassembling and cleaning a desktop PC ¥ 3,000 Open a housing and remove garbage and dust.
Disassembling and cleaning of a laptop PC ¥5,000 Open a housing and remove garbage and dust.
Completely erase the data on hard disk ¥5,000 Completely erase the data by physically destroying a hard disk drive.

Setup Rates

Service information Rate (tax excluded) Notes
Internet connection setup ¥5,000 Connect communication device (such as modem, router) and PC, smartphone, and game console to the Internet by wired or wireless LAN. Wireless LAN setup includes up to 2 wireless receivers. Acquire mail account and setup mail software up to 2 accounts.
Connection setup of modem / router ¥3,000 Connect communication device (such as modem, router) and PC, smart phone, and game console to Internet by wired or wireless LAN. Wireless LAN setup includes up to 2 wireless receivers
Additional setup of wireless LAN ¥1,000 One additional setup of wireless LAN connecting a PC, a smartphone or a game console
E-mail software setup ¥3,000 Acquire one mail account, and setup of e-mail software
Browser setup ¥3,000 Setup Chrome or Internet Explorer.
Printer setup ¥3,000 Connect a printer to your PC.
Multifunctional printer setup ¥5,000 Connect multifunction printer and PC.
Scanner setup ¥3,000 Connection a scanner with your PC.
Printer server setup ¥5,000 Connect printer server to printer and connection setup with PC.
(Every one additional costs 1,000 yen.)
Network sharing setup ¥5,000 Setup the network including a printer and up to two PCs.
LAN Connection Pack ¥20,000 Build wired or wireless LAN environment including up to 4 PC setup. Include joint ownership use setup of printer from each PC.
Installation of application ¥2,000 Install general application.
Installation of MS Office ¥3,000 Acquire a Microsoft account and install MS Office.
Windows updates ¥3,000 Update Windows by manual operation.
Create recovery media ¥5,000 Create recovery media from recovery domain in the hard disk.
Initial setup of PC ¥6,000 PC unpacking, setup, and Internet connection setup.
New PC migration pack ¥18,000 Move all the data from your old PC to a new one and set it up with the same configuration as the old computer.
<Examples of our services>
・PC unpacking / setup.
・Internet setup
・E-mail setup
・Internet setup
・Printer setup
・Install anti-virus vaccine
About three hour work time.If there are many settings to perform and it takes more than 3 hours, every extra hour will cost \6.000
Other work ¥3,000/30分 When we perform another work other than the ones in the table, the fee applies.
Network camera setup ¥7,000 Setup fixed IP/port opening enabling to access to a camera.
Access setup for up to two devices such as PC or Smartphone. Every additional device costs an additional 1,000 yen.
Setup of network camera (external access) ¥12,000 Setup DDNS/fixed IP/port opening enabling to access to a camera from the outside location.
Access setup for up to two devices such as PC or Smartphone. Every one addition of a device costs 1,000yen.
Setup of a router for business use estimate For the setup of router for business use (YAMAHA, Cisco, etc.)., contact us for quote
NAS Setup estimate Setup NAS (Network Attached Storage). Contact us for quote
Laying of LAN cable estimate Perform the laying construction of LAN cable. Contact us for quote
Hard disk area expansion ¥3,000 Build additional hard disk to desktop PC.
Memory addition ¥3,000 Install additional memories.

Data copy (back up) / transfer / recovery

Data copy / transfer

What is data copy?
It’s a task to copy (back up) the data from a storage device which runs as normal as it should be to the customer’s media (such as external HDD, USB memory).
What is data transfer?
It’s a task to save the data which once copied to the appropriate location (such as the Document folder, Picture folder, Desktop).
After the data transfer, we will apply separate extra fee if the customer requires the data to import to the region (folder) of specific software (email software, iTunes, postcard creation software).

<About the rates>
Base rate + work rate shown as below
※In the case of trouble, it takes above rate + Diagnostic rate \3,000 is added.

Key assumption is the storage device is running normally. Our engineer copies your data to your own media (external HDD, USB memory, free space of PC). In the case of transferring specific copied data to another PC’s specific folder (picture, document, desktop), it is treated as Data Transfer.

Data recovery

What is data recovery?
It is a task to save the data using special software designed for data rescue. According the magnitude of seriousness of the trouble, we may copy the data once to our own media, and then retransfer the data to the customer’s media such as external HDD, USB memory.

<About the rates>
Base rate + Data restoration diagnostic rate + the rate(s)
Since the work assumes the media has a trouble, we will charge data restoration diagnostic fee of \7,000

In case of the serious mechanical trouble including the damages with the mainboard, magnetic head of HDD or spindle motor, we’ll develop the quote to ask the customer’s acceptance.

The quote can be higher than \100,000 because we will send the media to a data restoration specialist for diagnosis.

Service name Quantity of data(*1) Rate(tax excluded) Details of service
Data copy ~50GB(*2) ¥5,000  Copy (back up) the data from a storage device which runs as normal as it should be to the customer’s media (such as external HDD, USB memory) or the free space of the customer’s PC.
~100GB ¥8,000
~250GB ¥10,000
~500GB ¥15,000
500GB~ \5,000/500GB
Data migration ~50GB(*2) ¥8,000 Save the data which once copied to the appropriate location (such as the Document folder, Picture folder, Desktop).
~100GB ¥11,000
~250GB ¥13,000
~500GB ¥18,000
500GB~ \5,000/500GB
Data import 2,000/1software Import the data to the region (folder) of specific software (email software, iTunes or similar music player software, postcard creation software such as Fude-Mame.
Data recovery ¥7,000 This is Data restoration diagnostic rate. To save the data, we use special software designed for data rescue.
~50GB(*2) ¥16,000 According the magnitude of seriousness of the trouble, we may copy the data once to our own media, and then retransfer the data to the customer’s media such as external HDD, USB memory.
~100GB ¥23,000
~250GB ¥32,000
~500GB ¥47,000
500GB~ \5,000/500GB
Additional expense common to Data copy (back up) / Data migration / Data recovery  – ¥2,000 HFS+ formatted media; Special price for Mac PC is added. (*3)
¥5,000 For ext2/ ext3/ext4/xfs formatted media, special price for Linux/NAS/RAID. (*3)
¥8,000 Removing the laptop keyboard is needed to take out the HDD (*4)
¥10,000 Dismantling a PC case is needed to take out the HDD (*4)

*1. Quantity of data means a total of the data that is actually copied and transferred.
*2. Only in case of USB memory or SD card, the fee applies.
*3. In case of the file format other than NTFS、FAT32、exFAT、HFS+、ext2/ ext3/ext4/xfs, ask for our quote. We will review the charge as well as the data rescue is feasible.
*4. In case of destroying a device, the HDD disassemble and assemble is not applied (\0).

Please feel free to contact us first

If you are having trouble with PC troubles, please do not hesitate to consult us.

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