パソコン修理のジャパンエイドPC救急隊 24時間受付・年中無休
 ・Japan Aid Features
 ・On site PC support
 ・Carry In and Delivery
 ・Data Recovery
      Contact and Order
      Price List
      Support Areas
Planetworks Inc.
Japan Aid PC99
 <Head Office>
406 Mifune Bldg,
1-5-14 Jinnan,
Tokyo 150-0041

Access Map

TEL 03-5728-3576
FAX 03-6862-8315

Contact form

  Corporate Services
  • Electronic bidding for goverment suppliers
  • Online billing
  • Regular PC maintenance and support
Computer Repair Service
Telephone  24Hours, 365 days (※)
E-mail  24 hours、365days
On Site Support  24 hours, 365 days
Carry In at Shibuya  10:00-21:00、all year except (12/31-1/3)
Delivery Repeption
 24 hours、all year except (12/31-1/3)
Telephone Support  Free 5 minutes consultation
 Paid phone support \5,250 (up to 30 minutes)
 \1,050 will be charged for every other 10 minutes.
As our operators are very busy during night time and early morning ours, please use this service only for emergencies (network trouble, data recovery, etc.). Please refrain from using this service if you need new peripherals or if you have hardware related issues, as we will not be able to source the replacement parts during the night.  Please be careful when you dial our number to avoid mistakes during night ours.

On Site PC Support

We can go wherever you are!(Tokyo・Saitama・Chiba・Kanagawa)
We go on the same you contact us. (Fastest response within 2 hours)
If all our technitians are busy longer response times may be required.
You can make an appointment for the day you prefer.
Please leave it to us if you need help with your PC, peripherals, Internet, network, etc.
Basic trip fee \5,250 (tax included)
   >>Read more about on site IT support

Carry In ・ Delivery

We accept carry in computers in Tokyo, Sapporo, Nagoya, Osaka and Fukuoka.
Carry In available in Shibuya on weekdays 10:00〜21:00 (weekends and holidays until 18:00)   We accept delivery PCs from anywhere in Japan.
   >>Read more about Carry In and Delivery services

Phone Support

We can help you on the phone with many PC troubles and operation procedures.
30 minutes \5,250 (tax included) \1,050 for every other 10 minutes.
*Between 10:00〜19:00 Fee charged upon success.
*If it can not be fixed on the phone and on site support becomes neccessary, the phone support fee will be discounted.
*Please buy here online you Japan Aid phone support ticket after that you can call us anytime or use the mail form. 
*Notice that there are some troubles that can only be repaired on site. 
 Phone 03-5728-3576 or  0120-859910

Dispatch Instructors

Would you like to learn how fix common problems and IT know how from from Japan Aid?
Preventive maintenance course, Excel・Word・Powerpoint  course、DM・POP course, etc.

Website Design

We can help you with website design, renewal, repair broken parts, maintenance, create     japanese versions, chinese version, etc. of your website.
We also offer search engine optimization services SEO, search engine marketing SEM.
If you are in a hurry we can make your website in one day. 
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