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Inquiry from the Embassy, cannot connect to the internet

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Hi, this is Lucas from PC Rescue 99.

Here is yesterday’s case
study;

The customer complained that he could
not get connect to the internet for a week and half.

When I went to his
apartment, his connection was wireless, he have a Planex router, and a USB dongle
on the receiving end.

First I check the DHCP settings, which was ok. Then what was
the IP address, and noticing that was giving me the wrong kind of IP one’s with
169.254.xxx.xxx. So I tried to get into the router, but from his pc, it was not
possible, so I went to the the manufacture’s web site, and
 downloaded the
manual, checked the settings. This particular router, is a bit different from
the others, so after I could login into the router, made a new WEP key, and
check the settings in the pc, and he could get connected to the
internet.

Lucas

PC Rescue 99, computer trouble shooting within Tokyo area

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